Wipro Customer Service Representative Hiring 2026 | Freshers & Experienced | Gurugram Jobs
Introduction :-
Wipro has announced a new hiring opportunity for the role of Customer Service Representative in Gurugram. This is a great chance for freshers as well as candidates with up to 2.5 years of experience to start or grow their career in the BPO and customer support domain.
The role is part of Wipro’s Human Resource Outsourcing (HRO) business, where selected candidates will handle customer queries through calls, chats, and emails. If you have good communication skills and are comfortable working in shifts, this opportunity can be a strong career start.
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About the Company :-
Wipro Limited is a globally recognized technology services and consulting company that helps businesses transform through digital innovation. With a presence in over 65 countries and a workforce of more than 230,000 employees, Wipro delivers solutions in consulting, design, engineering, and operations.
The company focuses on helping clients achieve their digital transformation goals while building future-ready and sustainable businesses. Wipro is known for its strong work culture, learning opportunities, and global exposure.
Job Description:-
Wipro is hiring Customer Service Representatives for its B2B Human Resource Outsourcing (HRO) campaign. The role primarily involves handling customer interactions and resolving queries efficiently.
Key responsibilities include:
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Handling customer queries through calls, chats, and emails
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Providing timely and accurate resolutions to customer issues
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Ensuring adherence to Service Level Agreements (SLAs) like customer satisfaction and response time
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Building strong client understanding to resolve issues in the first interaction
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Maintaining proper documentation and follow-ups for all queries
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Working closely with the team to ensure smooth daily operations
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Identifying and supporting improvements in processes
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Maintaining quality standards in all customer interactions
This role is ideal for candidates who enjoy interacting with customers and solving problems in a fast-paced environment.
Eligibility and Skills:-
Educational Qualification
- Graduates in B.Com, BBA, BA, BCA, BHM, B.Sc (except Stats/Maths/Eco Hons)
- Full-time MBA, BE, B.Tech graduates with at least 6 months of relevant experience
- Candidates from 2024 and 2025 graduating batches are eligible to apply.
- This is an entry-level role, so freshers with 0 years of experience can apply.
- Minimum 6 CGPA or 60% throughout academics.
Technical Skills Required
- Very good written and spoken communication skills
- Basic knowledge of MS Office and computer usage
- Strong interpersonal and customer handling skills
- Ability to work effectively in a team
- Problem-solving mindset with a proactive attitude
- Strong communication skills (written and verbal)
- Ability to handle repetitive work with consistency
- Problem-solving and analytical thinking
Additional Requirements
Must be comfortable working in 24×5 rotational shifts (US shifts)
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Willingness to work in a fast-paced customer service environment
Job Summary:-
Key Details
- Company: Wipro Limited
- Role: Customer Service Representative
- Location: Gurugram
- Work Mode: Work From Office
- Experience Required: Freshers / Up to 2.5 Years
- Shift: US Shifts (Evening/Night)
- Working Days: 5 Days Working, 2 Fixed Offs
Final Note:-
The Wipro Customer Service Representative Hiring 2026 is an excellent opportunity for candidates looking to build a career in the BPO and customer service industry.
With strong training, career growth opportunities, and a global brand name, Wipro offers a stable and growth-oriented work environment. If you have good communication skills and a positive attitude, this role can open doors to long-term career success.
🚀 Whether you are a fresher or someone with experience, this is your chance to work with one of India’s leading IT companies.
How to apply :-
Interested and eligible candidates can apply for the Wipro Customer Service Representative role through the official Wipro careers portal.
Make sure to fill in all the required details carefully and apply as soon as possible, as positions may fill quickly.
Make sure to fill in all the required details carefully and apply as soon as possible, as positions may fill quickly.
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