Concentrix Hiring 2025: Customer Service Representative Role for Freshers – Full Eligibility, Salary & Job Details
If you’re looking to start a career in customer support with a globally recognized company, Concentrix’s latest hiring drive for the Customer Service Representative (CSR) position in Hyderabad is a fantastic opportunity. Known for delivering world-class business solutions, Concentrix continues to expand its workforce, especially in the service and support domain.
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This role is perfect for candidates who enjoy communication, problem-solving, and working in a fast-paced environment. Whether you're a fresher or someone with prior customer service experience, Concentrix provides structured growth, training, and stability.
🏢 About Concentrix
Concentrix is one of the world’s leading customer experience (CX) and technology service companies, working with top global brands across technology, finance, healthcare, retail, and telecom. With its strong presence in India, the company offers thousands of customer service roles with great training, modern office environments, and a culture focused on development.
Their Hyderabad office is among their most active hubs — making this hiring drive a high-opportunity window for fresh applicants.
💼 Job Role: Customer Service Representative (CSR)
As a Customer Service Representative at Concentrix, your core responsibility is to assist customers, resolve their queries, and ensure a smooth and positive support experience. This is an on-site, full-time role based in the Hyderabad office.
Key Highlights:
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Full-time role (work from office)
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Rotational shifts based on business requirements
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Open for freshers and experienced candidates
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Requires strong communication skills
🛠️ Key Responsibilities
The CSR role revolves around offering timely, accurate, and empathetic support to customers. Here are the primary responsibilities:
✔ Communication and Customer Support
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Handle customer queries through calls or messages with clarity and professionalism.
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Listen actively, understand customer pain points, and offer appropriate solutions.
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Maintain patience, empathy, and a friendly tone throughout conversations.
✔ Problem Solving
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Use internal tools, data, and guidelines to troubleshoot issues.
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Provide accurate information aligned with the company’s service policies.
✔ Documentation
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Record interaction details in CRM and ticketing systems.
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Update customer records with accuracy and attention to detail.
✔ Performance & Quality
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Meet KPIs such as response time, quality score, customer satisfaction, and documentation accuracy.
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Participate in training sessions to learn new processes, tools, and updates.
✔ Team Collaboration
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Work closely with supervisors and team members to improve service delivery.
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Share feedback and participate in performance improvement initiatives.
This role demands professionalism, patience, and consistency — all key traits for building a career in customer support.
🎓 Required Skills & Eligibility Criteria
Concentrix welcomes candidates who are ready to learn, adapt, and perform in a dynamic work environment. Here’s what you need:
📘 Educational Qualification
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Any Graduate or Undergraduate (depending on business needs)
📅 Experience
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0–3 years in customer service, support, BPO, or call center roles
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Freshers are highly encouraged to apply
💬 Communication Skills
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Strong verbal and written English communication
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Good listening ability and clarity in speech
💻 Technical Skills
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Basic computer knowledge
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Ability to navigate multiple systems and applications
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Familiarity with CRM tools (training will be provided)
⚡ Work Behaviour & Attitude
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Attention to detail
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Positive mindset and polite communication
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Ability to handle repetitive tasks while maintaining accuracy
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Willingness to work in rotational shifts
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Multitasking capability in high-volume situations
💰 Salary & Benefits
Although the exact salary range depends on role level and process, Concentrix typically offers:
💵 Expected Salary Range:
₹2.0–3.5 LPA for freshers and early-career professionals
🎁 Additional Perks:
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Incentives & performance bonuses
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Medical insurance benefits
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Paid training
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Growth opportunities across processes
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Modern workspace and employee-friendly policies
Concentrix is known for internal promotions, making this a strong starting point for long-term career growth.
🧭 Application & Selection Process
Applying to Concentrix is simple and quick. Here’s how the process works:
📥 Step 1 — Application
Applicants can apply through job portals or Concentrix’s official career listings by uploading a well-formatted resume.
📞 Step 2 — Screening
Candidates may undergo a basic communication and aptitude screening.
🎤 Step 3 — Interviews
This usually includes:
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HR round
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Operations/Process round
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Communication assessment
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Typing speed or situational judgment tests
📝 Step 4 — Documentation
Submit required documents (ID, education proofs, address verification).
📌 Step 5 — Final Selection
Once cleared, candidates receive an offer letter and onboarding date.
🌟 Final Thoughts
Concentrix’s Customer Service Representative role is an excellent opportunity for freshers or early-career candidates to step into a stable, corporate environment. The job offers structured growth, continuous training, and a supportive work culture — making it ideal for individuals passionate about communication and customer interaction.
If you’re looking to start a strong, long-term career in customer support, this hiring drive is worth applying for.
How to Apply for the drive:-
Through the following link, any qualified and interested individuals can submit an online application for this drive-in.
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