Amdocs Software Support Specialist Recruitment 2025 | Freshers & Experienced Apply Now

If you’re passionate about technology, software systems, and solving complex IT challenges, the Software Support Specialist position at Amdocs could be your ideal career launchpad. This opportunity is perfect for candidates who want to grow in a global telecom and software leader that’s driving innovation in cloud, automation, and digital transformation.

🏢 About Amdocs

Amdocs is a globally recognized software and services company that helps communication and media organizations accelerate their digital journeys. Headquartered in the U.S. and operating in over 85 countries, Amdocs is listed on the NASDAQ Global Select Market and reported $5 billion in annual revenue (2024).

The company’s mission is to empower businesses through innovation, whether it’s cloud migration, AI-driven automation, or seamless 5G network operations. At Amdocs, employees are encouraged to “Live Amazing, Do Amazing” — a philosophy that promotes personal growth, flexibility, and balance.

💻 Role Overview – Software Support Specialist

The Software Support Specialist will play a crucial role in ensuring smooth operations and user satisfaction for Amdocs’ T-Mobile RF cell site design software.

This position focuses on providing Level 1 and Level 2 technical support, resolving API-related issues, maintaining training content, and collaborating with internal teams to enhance performance. It’s a great blend of technical problem-solving, documentation, and teamwork — ideal for tech enthusiasts who enjoy learning and improving processes.

📋 Job Details

Job Title	Software Support Specialist
Company	Amdocs
Location	Gurgaon, India
Experience Level	Entry-Level / Mid-Level
Department	T-Mobile RF Product Support
Work Mode	On-site / Hybrid
Employment Type	Full-Time
Job ID	204129

🧠 Key Responsibilities

As a Software Support Specialist at Amdocs, you’ll be responsible for:

1️⃣ Technical Support (Level 1 & 2)

Diagnose and resolve software issues reported by users.
Provide immediate solutions and escalate complex issues to higher support levels.
Ensure system uptime and maintain smooth user experiences.

2️⃣ API Troubleshooting

Identify and fix Swagger API-related bugs and performance issues.
Collaborate with the development team to refine integration and usability.

3️⃣ Training & Documentation

Create and maintain training guides, demo videos, and FAQs.
Keep internal and client-facing documentation updated with the latest product details.
Ensure all content is organized within the Confluence knowledge base.

4️⃣ Portal & Permission Management

Manage access rights and portal functionalities for internal users.
Continuously monitor and update the training portal for new content and features.

🎯 Required Skills and Qualifications

Skill Area	Description
Technical Support	Experience in handling software troubleshooting and debugging.
Programming/API	Familiarity with Swagger API, Python, or similar technologies.
Communication	Excellent verbal and written skills for customer interactions and documentation.
Tools	Experience using Confluence, internal portals, or other content management systems.
Teamwork	Ability to collaborate effectively across global teams.

Education Required:

B.E./B.Tech/M.Tech in Computer Science, IT, or related disciplines.
Year of Passing: 2023 / 2024 / 2025

🌟 Why Join Amdocs?

Working at Amdocs means being part of a global network that values learning, innovation, and growth. Here’s what makes it an amazing place to work:

✅ Global Exposure – Collaborate with professionals from different countries and cultural backgrounds.

✅ Career Growth – Access internal learning platforms and mentorship programs to accelerate your development.

✅ Cutting-edge Projects – Work on AI, automation, 5G, and cloud-based systems.

✅ Diversity & Inclusion – Be part of an organization that celebrates every individual’s uniqueness.

✅ Flexible Culture – Enjoy work-life balance with hybrid work options and a supportive environment.

👩‍💻 Who Can Apply

You’re a great fit for this role if you:

Have a passion for software troubleshooting, documentation, and APIs.
Want to build a long-term career in IT product support.
Are eager to learn and collaborate with experienced engineers.
Enjoy improving workflows and helping end-users succeed.

🏢 Work Environment at Amdocs

Amdocs promotes a people-first culture that encourages innovation, inclusion, and continuous learning. The company’s offices are designed to inspire collaboration and creativity, ensuring every employee feels empowered.

Even if you don’t tick every qualification box, Amdocs encourages you to apply — the company believes potential and enthusiasm often matter more than perfect credentials.

📌 How to Apply

Interested candidates can apply directly on the official Amdocs careers website:

👉 www.amdocs.com/careers

Search for Job ID: 204129 under Software Support Specialist – Gurgaon, India and follow the instructions to submit your application.

🏁 Conclusion

The Amdocs Software Support Specialist position is an incredible opportunity for candidates who want to blend technical knowledge with problem-solving and collaboration. With exposure to global clients, enterprise software systems, and innovative technologies, this role can be a powerful stepping stone in your IT career.

✨ Start your journey with Amdocs today — where innovation meets opportunity!

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