Tech Mahindra Hiring 2025 – Service Desk Engineer (L1/L2 Support)

Are you looking to start your career with one of India’s top IT giants? 🚀 Tech Mahindra has announced an urgent hiring drive for Service Desk Roles (L1 & L2 Support) at its Noida office. This is a fantastic opportunity for freshers and early professionals to build a rewarding career in the IT support domain while working directly with a global technology leader.

Whether you’re a recent B.Tech, BCA, or MCA graduate, or someone with prior experience in IT helpdesk or service support, this is your chance to become part of Tech Mahindra’s fast-growing operations team.

🏢 About Tech Mahindra

Tech Mahindra, part of the Mahindra Group, is a global leader in digital transformation, consulting, and business re-engineering services. With clients in over 90 countries, the company offers end-to-end IT and business process outsourcing solutions. Tech Mahindra is known for its employee-centric culture, strong learning ecosystem, and diverse career growth opportunities.

Working here means gaining hands-on experience with cutting-edge technologies, global clients, and industry-best processes—all while learning from experts in IT infrastructure and customer service.

💼 Role – Service Desk Engineer (L1 & L2 Support)

Tech Mahindra is urgently hiring Service Desk Engineers for its Noida location on a Work-From-Office (WFO) basis. This position is open to freshers and experienced candidates who are passionate about solving IT issues, providing technical support, and ensuring seamless service delivery.

This role is ideal for candidates looking to begin or strengthen their career in technical support, service operations, or IT management.

📋 Job Details

Role Name: Service Desk Engineer (L1 & L2 Support)
Job Type: Full-Time | Work From Office (WFO)
Location: Noida, India
Experience Required: Freshers and Experienced both can apply
Batch Eligible: 2021 – 2025
Education: B.Tech / BCA / MCA (preferred) | Graduates from any stream may apply
CTC (Compensation): As per company standards
Shift: Rotational shifts and offs
Working Days: 5 days a week
Additional Perks: Both-side cab facility available
Joining: Immediate joiners preferred

🧩 Key Responsibilities

As a Service Desk Engineer at Tech Mahindra, you’ll be the first point of contact for clients and employees seeking IT assistance. Your daily tasks may include:

Responding to IT break-fix requests through calls, chat, or email.
Providing L1 and L2 technical support, including troubleshooting hardware and software issues.
Logging and tracking incidents through the internal ticketing system.
Diagnosing common problems and escalating complex cases to senior engineers or specialized teams.
Ensuring timely resolution of user issues to maintain high customer satisfaction.
Following SOPs (Standard Operating Procedures) and ITIL processes for service management.
Supporting on-site and remote users for system and application issues.
Maintaining proper documentation for recurring incidents to aid knowledge sharing.

This position demands strong problem-solving skills, a customer-first mindset, and effective communication abilities.

🎯 Required Skills and Competencies

To succeed in this role, Tech Mahindra is looking for candidates who possess:

Excellent verbal and written communication skills (English C1 proficiency preferred).
Basic knowledge of hardware, software, networking, and operating systems.
Ability to troubleshoot technical issues remotely and provide clear resolutions.
Familiarity with ticketing tools like ServiceNow, Remedy, or JIRA is a plus.
Eagerness to learn, adapt, and work across rotational shifts.
A positive attitude, patience, and the ability to handle multiple tasks efficiently.

🎓 Eligibility Criteria

Education: Any graduate (B.Tech, BCA, MCA preferred)
Experience: 0 – 2 years
Batch: 2021 to 2025 eligible
Location: Noida (Work From Office only)

🌟 Why Join Tech Mahindra?

Working with Tech Mahindra offers an excellent platform to launch and grow your career in IT support and service operations.
Here’s what makes this opportunity special:

🌐 Work with one of the largest global IT service providers.
🎓 Continuous learning and upskilling opportunities through Mahindra Learning Academy.
🤝 Exposure to international clients and real-time project environments.
🚀 Career growth from Service Desk to System Administrator and IT Operations roles.
🏆 Supportive work culture, modern office infrastructure, and employee well-being initiatives.

📢 Who Should Apply?

This opportunity is perfect for:

Freshers seeking their first IT support or technical operations role.
Graduates who want to learn IT infrastructure management and client support processes.
Experienced professionals (0–2 years) looking to transition into a corporate tech environment.

If you have an interest in solving technical issues and ensuring smooth IT operations, this is the right start for you.

🔗 How to Apply

Interested and eligible candidates can apply online through the official link below:

💬 Conclusion

Tech Mahindra’s Urgent Hiring for Service Desk (L1 & L2 Support) is a fantastic opportunity for fresh graduates and early professionals to begin their IT career with a renowned global company. With training, mentorship, and real-world client exposure, this role offers a strong foundation for growth in the technology domain.

If you’re ready to work in a fast-paced environment and build your career in IT service management, apply now and take your first step towards a bright future with Tech Mahindra!

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