Capgemini Exceller Hiring 2025 Graduates | Contact Support Group (CSG) Role

If you are passionate about technology, eager to learn, and ready to join a dynamic work environment, apply now and become part of Capgemini’s next generation of IT professionals.

🚀 About the Opportunity

Capgemini Exceller has announced a new job opening for 2025 graduates under the Contact Support Group (CSG) division at its Noida location. This opportunity is ideal for freshers who aspire to begin their careers in IT support and infrastructure management within a globally recognized organization.

The Contact Support Group (CSG) is the first line of defense for Capgemini’s Cloud and Infrastructure Services (CIS) division. It plays a crucial role in ensuring seamless IT operations, managing incidents, and handling service requests using both traditional and modern digital contact channels like email, chat, BOTs, and self-service portals.

As part of Capgemini’s diversity and inclusion initiative, female candidates are strongly encouraged to apply for this position.

🌐 About Capgemini

Capgemini is a global leader in consulting, digital transformation, technology, and engineering services, with a strong presence in over 50 countries. Known for its innovation-driven culture and employee growth, Capgemini offers an inclusive environment where freshers can learn, evolve, and contribute to large-scale projects across diverse industries such as finance, healthcare, telecommunications, and technology.

🧭 Role Overview

As a CSG IT Enabler, you’ll be responsible for managing customer queries, resolving incidents, and supporting business operations efficiently through Capgemini’s service management systems. The role demands strong communication, technical awareness, and a customer-first mindset.

You’ll work with cutting-edge IT infrastructure tools and collaborate with teams across different geographies, making it a great launchpad for your career in global IT support and client management.

🔧 Key Responsibilities

Deliver excellent customer service and resolve technical queries via phone, email, or chat channels.
Troubleshoot IT issues such as internet connectivity, password resets, and profile management.
Manage service tickets efficiently—track their status, prioritize based on urgency, and ensure timely updates to users.
Utilize Business Intelligence tools and analytics to improve customer experience.
Collaborate with the AI-powered chatbot CHIP to streamline support processes and enhance user satisfaction.
Maintain and update knowledge base documentation to assist future support tasks.
Engage in continuous learning to stay updated with evolving tools and technologies used across Capgemini’s infrastructure systems.

💡 Desired Skills

Excellent communication skills in English (both written and verbal).
Strong interpersonal skills and a professional approach to problem-solving.
Basic knowledge of computers, networking, and troubleshooting.
Ability to multi-task and perform under pressure in a fast-paced environment.
Flexible to work in 24×7 rotational shifts across various time zones.
Willingness to relocate to different office locations as per business requirements.

🎓 Eligibility Criteria

Education: 2025 Graduates with any 3-year diploma or bachelor’s degree (all streams eligible).
Citizenship: Open only to Indian citizens.
Others: Candidates must have an active DigiLocker account and a mobile number linked with their Aadhaar at the time of application.

📍 Job Location

Noida, Uttar Pradesh (India)
Candidates should be open to relocation and must be willing to work in rotational shifts depending on client requirements.

💰 Salary & Benefits

CTC: ₹3.25 LPA (₹3 LPA fixed + ₹25,000 one-time joining incentive).
Additional Perks: Employee wellness programs, learning modules, and career advancement opportunities through Capgemini’s Exceller platform.

🧩 Selection Process

Shortlisted candidates will receive an invitation for virtual assessment and interview rounds.
The entire process is online, and applicants must ensure they have the required infrastructure (laptop, stable internet, and webcam).
Capgemini holds the discretion over shortlisting and final selection, and participation does not guarantee an offer.

⚠️ Important Notes

Only shortlisted candidates will be contacted.
The recruitment process adheres to Capgemini’s standard campus and diversity hiring guidelines.
Ensure all profile details are accurate before submission.

🔍 Final Thoughts

This Capgemini Exceller opportunity is perfect for freshers looking to kickstart their IT careers with one of the most reputable technology firms globally. The Contact Support Group (CSG) role provides hands-on exposure to real-time IT systems, client interaction, and service management — making it an excellent foundation for long-term career growth.

If you are passionate about technology, eager to learn, and ready to join a dynamic work environment, apply now and become part of Capgemini’s next generation of IT professionals.

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